Circular Economy and Business Process Modeling

**Please check an updated version of this article on my LinkedIn Pule page here In the past years we have seen many changes in how organizations moderate their business models to cope with the constantly changing market needs, powered by the evolution of technology and quality management. As a result of that, some concepts have been dramatically... Continue Reading →

Your customer satisfaction is more important than your revenue!

“The Sales rep is always the gate opener, but the Customer Success Rep is the only gate keeper!” Why? How? Here are the main points that I need to discuss about that Why customer experience is the most important aspect to consider Because simply, a bad experience will kill any sales achievements, bad product quality can even... Continue Reading →

Big Data, Big ideas yet big challenges!

Business Challenges Applications synergies Defining meaningful Business cases Formulating functional direction themes Measuring Efficiency and overall business return Cost of implementation Vs Payback Technical Challenge Knowledge and skillsets solutions Maturity Integrations complexity Other challenges Ethics and user privacy Solutions ownership  

Cloud vs virtualization

The concept of Cloud is yet still unclear to many people I work with, we are in 2013 now and the hype of the cloud is everywhere already. However, I still find myself in discussions about the differences of between cloud, Automation, virtualization..etc   I want to briefly define each of that in points the... Continue Reading →

Software Services: Pricing and preposition strategies

In the world of IT software business, setting the right pricing schema is extremely one of the most challenging pieces of that business, software product pricing is bit clearer compared to services pricing due to its relative easiness with competition analysis and market maturity, however, here we will be discussing only services pricing as it is a core... Continue Reading →

The Journey from Chaos to Performance

* This article is intended for small and medium businesses, however the general concepts could be applicable on all business sizes Within my years of professional customers engagement, I have been in deep touch with the IT (or technology) departments there, visiting, helping, consulting or advising, all of them shared a lot of commonalities, problems, achievements, failures... Continue Reading →

Customer Success is now a must!

Shifting customer experience to new levels is a whole organizational strategic goal now, new customer approaches should be adopted where success managers continuously manage the relationship with the customer and coach/support all other account dealing stakeholders ( Sales, support, project management...etc) The sales function has a fluctuating scope that depends entirely on the sales pipeline, thus we see... Continue Reading →

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