Presenting to a CxO? Here is what you need to do!

For any customer facing role (whether sales, consultancy or service delivery..etc.), conducting face-to-face presentations is an integral part of your job! You might be meeting your customers on weekly or monthly basis, less or more! However, CxO presenting is something that most of us do not do with the same frequency, even if you do, you … Continue reading Presenting to a CxO? Here is what you need to do!

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Circular Economy and Business Process Modeling

**Please check an updated version of this article on my LinkedIn Pule page here In the past years we have seen many changes in how organizations moderate their business models to cope with the constantly changing market needs, powered by the evolution of technology and quality management. As a result of that, some concepts have been dramatically … Continue reading Circular Economy and Business Process Modeling

Your customer satisfaction is more important than your revenue!

“The Sales rep is always the gate opener, but the Customer Success Rep is the only gate keeper!” Why? How? Here are the main points that I need to discuss about that Why customer experience is the most important aspect to consider Because simply, a bad experience will kill any sales achievements, bad product quality can even … Continue reading Your customer satisfaction is more important than your revenue!

Selecting the right support model for your organization

Selecting the right software solutions for your organization could be one of the most difficult decisions that any IT leader might take, as the market is usually very high on Enterprise IT solutions offerings yet low on deep knowledge or vertical analysis of choosing any of these solutions, however, after selecting the suitable solution, the … Continue reading Selecting the right support model for your organization