The Journey from Chaos to Performance

* This article is intended for small and medium businesses, however the general concepts could be applicable on all business sizes Within my years of professional customers engagement, I have been in deep touch with the IT (or technology) departments there, visiting, helping, consulting or advising, all of them shared a lot of commonalities, problems, achievements, failuresContinue reading “The Journey from Chaos to Performance”

Customer Success is now a must!

Shifting customer experience to new levels is a whole organizational strategic goal now, new customer approaches should be adopted where success managers continuously manage the relationship with the customer and coach/support all other account dealing stakeholders ( Sales, support, project management…etc) The sales function has a fluctuating scope that depends entirely on the sales pipeline, thus we seeContinue reading “Customer Success is now a must!”