Your customer satisfaction is more important than your revenue!

“The Sales rep is always the gate opener, but the Customer Success Rep is the only gate keeper!” Why? How? Here are the main points that I need to discuss about that Why customer experience is the most important aspect to consider Because simply, a bad experience will kill any sales achievements, bad product quality can even... Continue Reading →

Face to face meetings and group performance

I had a nice chance last week of meeting more than 40 team members of my organization in a beautiful meeting facility in Germany, for continuous 5 days we have talked, laughed, worked and shared a lot of insights, then at the last day we checked hands wishing to see each other again next year... Continue Reading →

Big Data, Big ideas yet big challenges!

Business Challenges Applications synergies Defining meaningful Business cases Formulating functional direction themes Measuring Efficiency and overall business return Cost of implementation Vs Payback Technical Challenge Knowledge and skillsets solutions Maturity Integrations complexity Other challenges Ethics and user privacy Solutions ownership  

Cloud vs virtualization

The concept of Cloud is yet still unclear to many people I work with, we are in 2013 now and the hype of the cloud is everywhere already. However, I still find myself in discussions about the differences of between cloud, Automation, virtualization..etc   I want to briefly define each of that in points the... Continue Reading →

Customer Success is now a must!

Shifting customer experience to new levels is a whole organizational strategic goal now, new customer approaches should be adopted where success managers continuously manage the relationship with the customer and coach/support all other account dealing stakeholders ( Sales, support, project management...etc) The sales function has a fluctuating scope that depends entirely on the sales pipeline, thus we see... Continue Reading →

What’s in for the HP Elitepad vs iPad

In a tremendously changing Technology industry, every year the game is changing and turning, from the Desktops to the laptops and now, to the pads!, we have reached the pad era then since more than 2 years!, not yet indeed but we have to admit that pads have eaten very big  part from the laptops Global Market Pie!... Continue Reading →

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