Your customer satisfaction is more important than your revenue!

“The Sales rep is always the gate opener, but the Customer Success Rep is the only gate keeper!” Why? How? Here are the main points that I need to discuss about that Why customer experience is the most important aspect to consider Because simply, a bad experience will kill any sales achievements, bad product quality can evenContinue reading “Your customer satisfaction is more important than your revenue!”

Face to face meetings and group performance

I had a nice chance last week of meeting more than 40 team members of my organization in a beautiful meeting facility in Germany, for continuous 5 days we have talked, laughed, worked and shared a lot of insights, then at the last day we checked hands wishing to see each other again next yearContinue reading “Face to face meetings and group performance”

Big Data, Big ideas yet big challenges!

Business Challenges Applications synergies Defining meaningful Business cases Formulating functional direction themes Measuring Efficiency and overall business return Cost of implementation Vs Payback Technical Challenge Knowledge and skillsets solutions Maturity Integrations complexity Other challenges Ethics and user privacy Solutions ownership  

Selecting the right support model for your organization

Selecting the right software solutions for your organization could be one of the most difficult decisions that any IT leader might take, as the market is usually very high on Enterprise IT solutions offerings yet low on deep knowledge or vertical analysis of choosing any of these solutions, however, after selecting the suitable solution, theContinue reading “Selecting the right support model for your organization”

Cloud vs virtualization

The concept of Cloud is yet still unclear to many people I work with, we are in 2013 now and the hype of the cloud is everywhere already. However, I still find myself in discussions about the differences of between cloud, Automation, virtualization..etc   I want to briefly define each of that in points theContinue reading “Cloud vs virtualization”

Software Services: Pricing and preposition strategies

In the world of IT software business, setting the right pricing schema is extremely one of the most challenging pieces of that business, software product pricing is bit clearer compared to services pricing due to its relative easiness with competition analysis and market maturity, however, here we will be discussing only services pricing as it is a coreContinue reading “Software Services: Pricing and preposition strategies”

The Journey from Chaos to Performance

* This article is intended for small and medium businesses, however the general concepts could be applicable on all business sizes Within my years of professional customers engagement, I have been in deep touch with the IT (or technology) departments there, visiting, helping, consulting or advising, all of them shared a lot of commonalities, problems, achievements, failuresContinue reading “The Journey from Chaos to Performance”

Customer Success is now a must!

Shifting customer experience to new levels is a whole organizational strategic goal now, new customer approaches should be adopted where success managers continuously manage the relationship with the customer and coach/support all other account dealing stakeholders ( Sales, support, project management…etc) The sales function has a fluctuating scope that depends entirely on the sales pipeline, thus we seeContinue reading “Customer Success is now a must!”

What’s in for the HP Elitepad vs iPad

In a tremendously changing Technology industry, every year the game is changing and turning, from the Desktops to the laptops and now, to the pads!, we have reached the pad era then since more than 2 years!, not yet indeed but we have to admit that pads have eaten very big  part from the laptops Global Market Pie!Continue reading “What’s in for the HP Elitepad vs iPad”