Escalation Management, further more!

One of the main work streams I have been doing for more than 10 years is escalations handling, its a function that many like to avoid due to the huge pressure it entails! I was asked before by one of Marketing intelligence startups: How to warrant having a proper escalation management for our killing issues... Continue Reading →

Presenting to a CxO? Here is what you need to do!

For any customer facing role (whether sales, consultancy or service delivery..etc.), conducting face-to-face presentations is an integral part of your job! You might be meeting your customers on weekly¬†or monthly basis, less or more! However, CxO presenting is something that most of us do not do with the same frequency, even if you do, you... Continue Reading →

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